Valquana Jones
Creative Content Writer
Valquana possesses excellent problem solving, critical thinking, analyzing, decision-making and writing skills. She is able to carefully handle difficult and sensitive issues tactfully. She has a knack for creativity and innovation. She is adaptable, self-starting and logical thinker. Ample oral communication skills, able to interact with customers and employees in a professional manner. She has 9 years of work experience and over the years has developed a passion for creative writing.
Skills
Time management, organization, detail oriented, adaptable, creative thinker.
Software: Microsoft Office, Final Draft, Adobe Photoshop.
Accomplishments
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Promoted from Customer Service Representative to Sr. Customer Service Representative.
Work Experience
Sr. Customer Service Representative, Northland March 2017-Present
Travelers, Windsor, Connecticut
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Professionally answer calls.
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Respond to routine questions and reroute calls.
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Effectively capture claim loss information from accounts/customers in a prompt and efficient manner.
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Accurately input loss information in a claim multi-line system.
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Provide top-tier, high-level customer service to the account/customer.
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Maintain and update reverence material needed to provide quality service.
Clerical Associate II Aug 2016-Jan 2017
Innovel Solutions, Newington, Connecticut
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Provided efficient service to customers both internal and external.
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Performed required processing of customer data-based questions and respond to all phone requests/inquiries within designated time window.
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Supported related 4-walls activities and specific inventory related processes.
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Investigated and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs.
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Input data into DOS and other related DD channel systems.
Student Service Worker Dec 2014-Dec 2016
UConn Health Lyman Maynard Stowe Library, Farmington, CT
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Installed software, computer maintenance and inventory.
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Taught and/or assisted students and staff to access various productivity, network and curricular programs as well as helping them to download and install required software on to handheld devices.
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Helped Faculty Instructional Technology Services (FITS) with Questionmark, Blackboard and creation of exams.
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Front end development of Computer Education Center website.
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Answered calls and questions from students regarding technical issues in the absence of manager.
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Executed basic computer troubleshooting and printer maintenance.
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Identified if issues are hardware or software based and resolve technical issues in a timely manner.